NGSPHERE REFUND, RETURNS & CANCELLATION POLICY

Effective Date: 2 September 2026
Last Updated: 2 September 2026

1. INTRODUCTION

This Policy explains how returns, refunds and cancellations are handled on the NGSPHERE marketplace.

Because NGSPHERE operates a multi-vendor marketplace, specific return conditions may vary depending on the vendor and type of product or service.

Nothing in this Policy is intended to remove rights that cannot legally be excluded.

2. ORDER CANCELLATION

A customer may request cancellation before an order has been fulfilled or dispatched where applicable.

Cancellation may not be possible once fulfilment or delivery has commenced.

3. RETURNS

A product may be eligible for return where:

It is defective;
It is materially different from its description;
The wrong item was supplied;
It arrived damaged; or
Another lawful return ground applies.

Certain products or services may not be returnable due to their nature.

4. DAMAGED PRODUCTS

Customers should report damaged goods as soon as reasonably possible and provide relevant evidence where requested.

5. WRONG OR MISSING ITEMS

Customers should contact NGSPHERE or the relevant vendor promptly where an incorrect or incomplete order is received.

6. REFUNDS

Where a refund is approved, it may be processed through the original payment method or another appropriate method.

Processing time may depend on the payment provider.

7. VENDOR RESPONSIBILITY

Vendors are responsible for:

Accurate listings;
Proper fulfilment;
Product quality;
Handling applicable returns; and
Cooperating with legitimate refund requests.

8. SERVICES

Refund and cancellation conditions for services may differ from physical products and will depend on the nature of the service and applicable agreement.

9. DISPUTES

Customers should first contact the vendor or NGSPHERE support.

NGSPHERE may review transaction records and communications to assist in resolving disputes.

10. FRAUDULENT CLAIMS

NGSPHERE may investigate suspected fraudulent or abusive refund and return claims.

11. CONTACT

NGSPHERE

Website: ngsphere.com

Email: [email protected]