NGSPHERE PRIVACY POLICY

Effective Date: 2 September 2026
Last Updated: 2 September 2026

1. INTRODUCTION

Welcome to NGSPHERE Smart and Sustainable Solutions (“NGSPHERE”, “we”, “us”, or “our”).

NGSPHERE operates a digital marketplace and provides related digital, commercial, professional, event and other services.

This Privacy Policy explains how NGSPHERE collects, uses, stores, protects and discloses personal information relating to persons who interact with our platform and services.

This Policy applies to:

Website visitors;
Customers and buyers;
Registered users;
Vendors and sellers;
Service providers;
Event participants;
Business partners;
Applicants and subscribers; and
Other persons whose personal information NGSPHERE processes.

By using NGSPHERE, you acknowledge that you have had an opportunity to read this Privacy Policy.

2. OUR COMMITMENT TO PRIVACY

NGSPHERE respects your privacy and is committed to responsible handling of personal information.

We aim to process personal information in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 (NDPA) and applicable regulations, directives and guidance.

3. INFORMATION WE COLLECT

Depending on your relationship with NGSPHERE, we may collect:

Personal information

Full name;
Username;
Email address;
Telephone number;
Residential or business address;
Delivery address;
Billing information;
Account information;
Communication records; and
Other information voluntarily provided.

Vendor information

Where you register as a vendor, we may additionally collect:

Business name;
Business address;
Business category;
Business contact information;
Vendor profile information;
Business registration information;
Verification information;
Payment and settlement information;
Products and services offered; and
Documents reasonably required for vendor verification.

Transaction information

We may collect:

Orders;
Products purchased;
Services purchased;
Order status;
Delivery information;
Refund information;
Payment status; and
Related communications.

Technical information

We may automatically collect:

IP address;
Browser information;
Device information;
Operating system;
Approximate location;
Pages visited;
Website interactions;
Date and time of access; and
Security and diagnostic information.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Create and manage accounts;
Operate the NGSPHERE marketplace;
Register and verify vendors;
Process orders;
Facilitate payments;
Facilitate delivery;
Connect customers and vendors;
Provide customer support;
Manage events and programmes;
Communicate with users;
Prevent fraud and abuse;
Protect platform security;
Improve our website and services;
Conduct legitimate business operations;
Send marketing communications where permitted;
Resolve complaints and disputes;
Comply with legal obligations; and
Protect NGSPHERE, its users and other legitimate interests.

5. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, NGSPHERE may process personal information on the basis of:

Consent;
Performance of a contract;
Steps necessary before entering into a contract;
Compliance with a legal obligation;
Protection of vital interests where applicable;
Legitimate interests where legally permitted; or
Another lawful basis recognised by applicable law.

Where consent is relied upon, you may withdraw consent where applicable.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

6. INFORMATION RELATING TO VENDORS

NGSPHERE is a multi-vendor marketplace.

When a person registers as a vendor, information may be processed for:

Vendor onboarding;
Identity or business verification;
Marketplace management;
Vendor profile creation;
Product listing;
Order fulfilment;
Payment and settlement;
Fraud prevention;
Customer support;
Compliance; and
Other legitimate marketplace purposes.

Some vendor information may be publicly displayed, such as:

Business name;
Vendor name;
Business description;
Products and services;
Business category;
Business logo or image;
General business location; and
Other information intentionally published by the vendor.

Vendors should not submit unnecessary confidential or sensitive information for public display.

7. INFORMATION SHARED WITH VENDORS

Where a customer purchases a product or service from a vendor, NGSPHERE may provide the vendor with information reasonably necessary to fulfil the transaction.

This may include:

Customer name;
Delivery information;
Telephone number;
Email address where necessary;
Order details; and
Relevant customer communications.

Vendors must use customer information only for legitimate purposes connected with the transaction or applicable service.

Vendors must not sell, misuse, publish or unnecessarily disclose customer information.

8. PAYMENT INFORMATION

Payments may be processed by NGSPHERE or third-party payment service providers.

Where a third-party payment provider processes your payment, that provider may process personal and payment information under its own privacy terms.

NGSPHERE does not intend to retain complete payment-card information unless necessary and lawfully permitted.

9. THIRD-PARTY SERVICE PROVIDERS

NGSPHERE may use service providers for:

Website hosting;
Payment processing;
Email;
SMS;
WhatsApp or other communications;
Security;
Analytics;
Cloud services;
Customer support;
Authentication; and
Other technical or operational services.

Such providers may process personal information on behalf of NGSPHERE where necessary to provide their services.

10. INTERNATIONAL DATA PROCESSING

Some service providers may process information outside Nigeria.

Where personal information is transferred internationally, NGSPHERE will take reasonable steps to ensure that applicable legal requirements and appropriate safeguards are considered.

11. COOKIES

NGSPHERE uses cookies and similar technologies.

Cookies may be used to:

Maintain login sessions;
Operate shopping carts;
Remember preferences;
Improve security;
Analyse website usage;
Improve performance; and
Support marketing where permitted.

Further information is provided in our Cookie Policy.

Where consent is required, NGSPHERE will provide appropriate cookie choices.

12. DIRECT MARKETING

NGSPHERE may communicate information about:

Products;
Services;
Events;
Exhibitions;
Vendor opportunities;
Promotions;
Marketplace activities; and
Other NGSPHERE activities.

Where required, marketing communications will be based on appropriate consent or another lawful basis.

Users may withdraw marketing consent or unsubscribe from promotional communications.

Essential account, transaction, security and service communications may still be sent where necessary.

13. DATA SECURITY

NGSPHERE takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Loss;
Misuse;
Disclosure;
Alteration;
Destruction; and
Other unlawful processing.

No internet-based system can be guaranteed to be completely secure.

14. DATA RETENTION

NGSPHERE retains personal information only for as long as reasonably necessary for the relevant lawful purposes, including:

Account management;
Transactions;
Customer support;
Vendor management;
Legal and regulatory requirements;
Accounting and financial records;
Fraud prevention;
Dispute resolution; and
Protection of legitimate interests.

Where information is no longer required and there is no lawful reason to retain it, it may be deleted, anonymised or securely disposed of.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

Be informed about processing;
Request access to your personal information;
Request correction of inaccurate information;
Request erasure where applicable;
Restrict certain processing;
Object to certain processing;
Withdraw consent;
Request data portability where applicable;
Object to certain automated decision-making; and
Lodge a complaint with the appropriate supervisory authority.

The NDPC identifies these rights under the NDPA framework.

16. EXERCISING YOUR RIGHTS

To exercise a privacy right or make a privacy complaint, contact NGSPHERE through the designated privacy contact provided on our Data Protection Requests page.

We may need to verify your identity before responding to certain requests.

We will handle legitimate requests within the timeframe required by applicable law.

17. CHILDREN

NGSPHERE does not intentionally collect personal information from children in circumstances where such collection is prohibited by law.

Where age-related restrictions apply to a particular service, those restrictions will be communicated separately.

18. USER-GENERATED CONTENT

Users may submit:

Reviews;
Comments;
Images;
Product information;
Business information; and
Other content.

Information voluntarily posted publicly may become visible to other users.

Do not publish passwords, financial information or unnecessary sensitive personal information.

19. DATA BREACHES

If NGSPHERE becomes aware of a personal-data breach, we will take reasonable steps to:

Investigate the incident;
Contain the incident;
Assess potential risks;
Document the incident;
Take remedial measures; and
Make notifications where required by applicable law.

20. THIRD-PARTY WEBSITES

NGSPHERE may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of those services.

21. CHANGES TO THIS POLICY

NGSPHERE may update this Privacy Policy from time to time.

The “Last Updated” date will indicate when it was most recently revised.

22. CONTACT

NGSPHERE

Website: ngsphere.com

Email: [email protected]